Terms
Placing an order is a request, not a purchase. We verify the parts against the vehicle you gave us and against what we can actually source, then send an invoice. Confirming that invoice is what forms the contract. Payment comes after it, and a person checks the money arrived before anything ships.
How an order is actually formed
Five steps, in this order. It matters more here than on most shops, because there is no instant checkout to stand in for it — placing the order is the beginning of the conversation, not the end.
A price on a part page is information, not an offer. Adding a part to a list is not an order, and placing an order is not yet a purchase.
You place the order and tell us the vehicle. That is you asking us for those parts. It takes no money and commits you to nothing.
We verify it — that the parts fit the vehicle you gave us, and that we can actually source them. If either fails we tell you and cancel the order. Nothing is owed and nothing has been taken.
We send you an invoice: the same total the order showed, plus where and how to pay it.
You confirm that invoice. That is the point at which there is a contract, on the terms of that invoice — and only then does payment come into it.
Price
The total is fixed when you place the order. Verifying it does not reprice it — if we cannot supply at that figure we cancel and say why, we do not come back with a higher invoice.
Shipping is inside that total. There is no separate charge added afterwards.
Where we have no price we show no price. We never publish a figure we would not sell at.
Payment
There is no card processor on this site, which is why payment is a step of its own rather than a checkout button. The invoice carries the instructions — where to send it, how much, and what to reference — and you transfer the money yourself, then upload a screenshot as proof.
The details on your invoice are frozen onto your order. If we later change the account we collect on, your invoice keeps showing the account you were actually told to pay: rewriting it after the fact would point your money somewhere your own order does not mention.
Uploading that screenshot is a claim that you have paid — it is not itself a payment. A person compares it against the account before the order moves to paid, and nothing ships before that. We would rather be slow here than pretend money has arrived.
When there is a quote instead
Some parts carry no price, and those cannot be ordered — the basket sends you to the quote form rather than to checkout. A quote names the parts, the price including shipping, and the date it expires.
Accepting a quote forms the contract the same way confirming an invoice does. The difference is only where the number came from: one you were shown before you asked, the other we worked out for you.
Fitment — what we stand behind
If we confirmed a part fits your vehicle and it does not, we pay the return shipping both ways and send the correct part at the price you were quoted.
We correct the fitment record afterwards, so the next person is not sold the same wrong part.
Where a fitment is supplier-asserted rather than checked by us, the page says so before you buy. That is a different claim and we do not blur the two.
What we do not cover
Labour. If a part is wrong we will replace it and argue your case with the supplier, but a garage's invoice is between you and the garage.
Consequential loss — recovery, hire, lost earnings, a missed job.
A part fitted before you checked it matched what you ordered. Once it is in the car it cannot go back to the supplier as new.
Fitment we never claimed. A part shown as supplier-asserted and unverified is sold as exactly that.
Returns
Thirty days, unfitted, in resalable condition, and free both ways when the part was wrong because our fitment data was wrong. Electrical parts once fitted, special orders and opened fluids are the exceptions.
The returns page sets all of it out in full and is part of these terms rather than a summary of them.
Your account
- Keep your password to yourself. Anything done from a signed-in session is treated as done by you, which is why two-factor is offered and worth turning on.
- Tell us if you think somebody else has access and we will end every active session on the account.
- We may suspend an account used for fraud, or to place orders with no intention of paying for them. We will say why.
Using this site
Search engines and answer engines are welcome — robots.txt says so explicitly. These are about republication, not reading.
Do not copy the catalogue in bulk to republish it as your own listings.
Do not use the quote form to harvest pricing for a competing shop.
Do not attempt to reach other customers' orders, quotes or parts lists. Those are addressed by unguessable tokens and trying is not research.
If these terms and a person disagree
Whatever we told you in writing about your specific order wins. If somebody here confirmed a fit, a date or a price by email, that is binding on us regardless of what a general page says — we are not going to argue our way out of a commitment by pointing at this one.
Still not sure? Tell us the vehicle and we will answer it.